Why choose our Expert Capsules subscription?
IDEAL VALUE
Get 10% on your value capsules
PREMIUM QUALITY
All quality of the coffee bar in your office
TOTAL FLEXIBILITY
Modify, pause or cancel scheduled deliveries… the choice is yours
PERSONALIZE SELECTION
Find the perfect coffee or hot drink for you and your colleagues
CUSTOMIZE THE DELIVERY DATE
Modify the date of your next delivery
CHANGE DELIVERY ADDRESS
Without any additional cost
How does it work?
With just three simple steps
Ready to experience Lavazza Expert in your workspace?
Choose at least 100 capsules* from our wide range of flavors and unique notes
Get more from your office coffee break with Lavazza Expert capsule range, and indulge your employees with the most aromatic, balanced or intense blends.
* Minimum deliveries required: 3
Why Lavazza Expert is different
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Personalize your flavors
Personalize your flavors
Find the perfect coffee or hot drink for you and your colleagues
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Customize the delivery date
Out of office? Modify the date of your next delivery.
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Pause your subscription
Bank Holidays closure? Pause your subscription while away.
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Personalize your subscription
Change your selection anytime you want and modify how often your deliveries happen.
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Change the shipping address
Change your delivery address at no additional cost.
For full terms and conditions, please click here
FAQ
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Will orders ship automatically or do I have to place an order each time?
<p>Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically. </p> -
When will I receive my next order?
<p>You will receive your next order within 4-7 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.</p> -
How often will I receive my order?
<p>You can choose the frequency, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.</p> -
I have too much coffee stocked, how do I pause my orders?
<p>Don’t worry! With Lavazza you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also manually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.</p> -
Which countries is the service active in?
<p>We only sell to the contiguous 48 states and AK, HI, PR. Our website is solely for the promotion of our products in the contiguous 48 states and AK, HI, PR. Unfortunately, we do not accept orders from addresses outside the contiguous 48 states and AK, HI, PR.</p>
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What is the limit number of coffee subscription per user?
<p>There is no limit number of coffee subscription for user.</p> -
Can I cancel my coffee subscription?
<p>Coffee Subscription can be cancelled after 3 completed deliveries. </p> -
How can I change my subscription details?
<p>In your account, in the section subscriptions you can change all the details.</p> -
What changes can I make on my subscription?
<p>On existing subscriptions, it is possible to change the assortment of the capsules, coffee, in terms of product type and quantity.</p> -
If I change my subscripiton, when will the changes be implemented?
<p>The changes will be implemented on the next order, not the order that has been processed already.</p> -
What happens if a product in my subscription is out of stock?
<p>You will receive an email informing any issued regarding the products in your subscription.</p> -
Can I postpone my coffee subscription?
<p>Coffee subscription can be postponed for a maximum of 60 days.</p> -
If I make a subscription by mistake, can I cancel my subscription?
<p>You can cancel your subscription within the 14 days from when the order was placed by contacting Lavazza CS.</p> -
How do I cancel my coffee subscription?
<p>If you have completed the 3 deliveries you can cancel your subsription in your account under the section Subscription. If the 3 deliveries have not been completed, please contact Lavazza CS.</p> -
Can I cancel my coffee subscription after 14 days?
<p>You can cancel your subscription after 14 days by contacting Lavazza CS, please note, penalty will be applied to your subscription.</p>
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How do I change my email, phone and personal information?
<p>You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.</p> -
How do I update the delivery address?
<p>You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.</p> -
How do I view my order history?
<p>You can view your order history by logging in to your online account and going into your orders page </p>
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Can I choose any day and time for delivery?
<p>You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 4-7 working days from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.</p> -
What happens if I'm not at home to receive my order?
<p>If you are not home the carrier will leave the package at your front door. If you know in advance you will not be home, change the day your order will be dispatch.</p>
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What payment methods are available?
<p>We accept payment by Visa, Mastercard, American Express and PayPal.</p> -
Can I change the chosen payment method?
<p>Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.</p> -
Can I pay in cash?
<p>No</p>
